Patient support

If you are experiencing a medical emergency, call 000.

We’re here to help. Start by checking out the guidelines for common connection and monitoring listed below.

If you’re concerned at any time during monitoring, patient support is available by calling 1300 869 888, option 1.

Please select your connection type and monitoring system:

Wires + Belt

Your daily checklist

Stay in view of the Sight

Ensure Sight is facing you or is placed in the middle of the room

Keep it charged

Charge and replace your battery once per day. Keep the sight plugged in, even when you leave the house. If you hear beeping, call patient support

Ensure you remain connected

Check your chest stickers regularly. Replace any loose stickers with spares from the Home Kit.

What Sight’s light mean

Make sure Sight is facing you or the middle of the room. Keep it plugged into power at all times, even when you leave the house.

What do Sight’s light mean?

Important: If Sight’s light is flashing (any colour) it means it’s not connected to power. Check that it’s plugged into the powerpoint and all parts of the cable are connected. If it’s still flashing, contact patient support 1300 869 888, option 1.

Green light – Sight has more than 80% charge. Keep it plugged into power.

Green light

Yellow light – Sight has between 50-80% charge. Keep it plugged into power. The light will change to green when it’s above 80% charge.

Yellow light

Orange light – Sight has less than 50% charge. Keep it plugged into power. The light will change to yellow when it’s above 50% charge.

Orange light

When you first start up Sight, the light will stay blue for 60 seconds. If it’s still blue after 60 seconds, contact patient support 1300 869 888, option 1

Blue light

Sight is off. Plug it into the powerpoint to turn it back on.

No light
Red light on the camera

The red light on the camera comes on when the room is dark to indicate it’s in infrared mode. It turns off when the room is bright.

Refill and repair electrodes
Refill electrodes

If patient support asks you to refill electrodes, follow the instructions in the video.

Refill electrodesIf patient support asks you to refill electrodes, follow the instructions in the video.
Repair electrodes

If a WaterTab comes loose from your head, repair it by following the instructions in the video.

Repair electrodesIf a WaterTab comes loose from your head, repair it by following the instructions in the video.
How to bathe
Bathing

You can freshen up during your study with a sponge or towel bath from the neck down. Showering or bathing under running water is not advised.

Please be careful to keep the equipment dry at all times and keep it away from water.  You can place the harness or belt in a plastic bag to prevent splashes.

Connecting and charging the battery

At the same time every day, insert a fully charged battery into your harness or belt. Charge the other battery to use the next day.

Hold the grey connectors and pull them apart to disconnect the battery. Important: Do not twist the connectors.

Remove the battery from your harness or belt and replace it with a fully charged battery. Reconnect the grey connectors so the arrows match up.

Place the empty battery on the charger and leave it on charge until the next day.

Tip: When the battery’s fully charged, the light will turn orange and stop flashing

Important: If the battery begins to beep, call patient support immediately 1300 869 888, option 1

What do the battery lights mean?

Solid green – Connected to your monitoring system.

Solid orange – Fully charged.

Solid green and red – Low charge. Place on the charger as soon as possible.

Flashing green – Top connector on your head is not properly connected.

Flashing orange – Charging.

All three colours flashing and beeping – Error. Call patient support immediately 1300 869 888, option 1.

Wires + Harness

Your daily checklist

Stay in view of the Sight

Ensure Sight is facing you or is placed in the middle of the room

Keep it charged

Charge and replace your battery once per day. Keep the sight plugged in, even when you leave the house. If you hear beeping, call patient support

Ensure you remain connected

Check your chest stickers regularly. Replace any loose stickers with spares from the Home Kit.

What Sight’s light mean

Make sure Sight is facing you or the middle of the room. Keep it plugged into power at all times, even when you leave the house.

What do Sight’s light mean?

Important: If Sight’s light is flashing (any colour) it means it’s not connected to power. Check that it’s plugged into the powerpoint and all parts of the cable are connected. If it’s still flashing, contact patient support 1300 869 888, option 1.

Green light – Sight has more than 80% charge. Keep it plugged into power.

Green light

Yellow light – Sight has between 50-80% charge. Keep it plugged into power. The light will change to green when it’s above 80% charge.

Yellow light

Orange light – Sight has less than 50% charge. Keep it plugged into power. The light will change to yellow when it’s above 50% charge.

Orange light

When you first start up Sight, the light will stay blue for 60 seconds. If it’s still blue after 60 seconds, contact patient support 1300 869 888, option 1

Blue light

Sight is off. Plug it into the powerpoint to turn it back on.

No light
Red light on the camera

The red light on the camera comes on when the room is dark to indicate it’s in infrared mode. It turns off when the room is bright.

Refill and repair electrodes
Refill electrodes

If patient support asks you to refill electrodes, follow the instructions in the video.

Refill electrodesIf patient support asks you to refill electrodes, follow the instructions in the video.
Repair electrodes

If a WaterTab comes loose from your head, repair it by following the instructions in the video.

Repair electrodesIf a WaterTab comes loose from your head, repair it by following the instructions in the video.
How to bathe
Bathing

You can freshen up during your study with a sponge or towel bath from the neck down. Showering or bathing under running water is not advised.

Please be careful to keep the equipment dry at all times and keep it away from water.  You can place the harness or belt in a plastic bag to prevent splashes.

Connecting and charging the battery

At the same time every day, insert a fully charged battery into your harness or belt. Charge the other battery to use the next day.

Hold the grey connectors and pull them apart to disconnect the battery. Important: Do not twist the connectors.

Remove the battery from your harness or belt and replace it with a fully charged battery. Reconnect the grey connectors so the arrows match up.

Place the empty battery on the charger and leave it on charge until the next day.

Tip: When the battery’s fully charged, the light will turn orange and stop flashing

Important: If the battery begins to beep, call patient support immediately 1300 869 888, option 1

What do the battery lights mean?

Solid green – Connected to your monitoring system.

Solid orange – Fully charged.

Solid green and red – Low charge. Place on the charger as soon as possible.

Flashing green – Top connector on your head is not properly connected.

Flashing orange – Charging.

All three colours flashing and beeping – Error. Call patient support immediately 1300 869 888, option 1.

QuickConnect + Harness

Your daily checklist

Stay in view of the Sight

Ensure Sight is facing you or is placed in the middle of the room

Keep it charged

Charge and replace your battery once per day. Keep the sight plugged in, even when you leave the house. If you hear beeping, call patient support

Ensure you remain connected

Check your chest stickers regularly. Replace any loose stickers with spares from the Home Kit.

What Sight’s light mean

Make sure Sight is facing you or the middle of the room. Keep it plugged into power at all times, even when you leave the house.

What do Sight’s light mean?

Important: If Sight’s light is flashing (any colour) it means it’s not connected to power. Check that it’s plugged into the powerpoint and all parts of the cable are connected. If it’s still flashing, contact patient support 1300 869 888, option 1.

Green light – Sight has more than 80% charge. Keep it plugged into power.

Green light

Yellow light – Sight has between 50-80% charge. Keep it plugged into power. The light will change to green when it’s above 80% charge.

Yellow light

Orange light – Sight has less than 50% charge. Keep it plugged into power. The light will change to yellow when it’s above 50% charge.

Orange light

When you first start up Sight, the light will stay blue for 60 seconds. If it’s still blue after 60 seconds, contact patient support 1300 869 888, option 1

Blue light

Sight is off. Plug it into the powerpoint to turn it back on.

No light
Red light on the camera

The red light on the camera comes on when the room is dark to indicate it’s in infrared mode. It turns off when the room is bright.

Refill and repair electrodes
Refill electrodes

If patient support asks you to refill electrodes, follow the instructions in the video.

Refill electrodesIf patient support asks you to refill electrodes, follow the instructions in the video.
Repair electrodes

If a WaterTab comes loose from your head, repair it by following the instructions in the video.

Repair electrodesIf a WaterTab comes loose from your head, repair it by following the instructions in the video.
How to bathe
You can shower anytime at home:

Pull the connector away from the headpiece on top of your head. Disconnect the cable from the chest stickers and leave the monitoring system outside the bathroom.

Put on the shower cap so it covers your hair, ears and eyebrows, and take a shower.

Once you’re dry, put the monitoring system back on and apply new stickers. Click the connector back onto the headpiece on the top of your head. It will beep when it’s reconnected.

Connecting and charging the battery

At the same time every day, insert a fully charged battery into your harness or belt. Charge the other battery to use the next day.

Hold the grey connectors and pull them apart to disconnect the battery. Important: Do not twist the connectors.

Remove the battery from your harness or belt and replace it with a fully charged battery. Reconnect the grey connectors so the arrows match up.

Place the empty battery on the charger and leave it on charge until the next day.

Tip: When the battery’s fully charged, the light will turn orange and stop flashing

Important: If the battery begins to beep, call patient support immediately 1300 869 888, option 1

What do the battery lights mean?

Solid green – Connected to your monitoring system.

Solid orange – Fully charged.

Solid green and red – Low charge. Place on the charger as soon as possible.

Flashing green – Top connector on your head is not properly connected.

Flashing orange – Charging.

All three colours flashing and beeping – Error. Call patient support immediately 1300 869 888, option 1.

 

QuickConnect + Sense

Find all the information you need in our help centre via the button below.

Seer Help Centre